Privacy Policy
Last Updated February 2023
Version 1.0
INTRODUCTION
Thank you for using Payjack. This privacy policy is intended to help you understand what personal information we collect, why we collect it, and how we use it. We take your privacy seriously and we are committed to protecting your personal information. By using Payjack, you consent to the practices described in this policy.
COLLECTION OF PERSONAL INFORMATION
When you use Payjack, we collect personal information from you to provide our services.
The types of personal information we collect include:
- Information you provide when creating an account, such as your name, email address, and password.
- Information you provide when making a payment or requesting a payment, such as the recipient’s name, email address, and payment amount.
- Information from your connected bank accounts, cards, and wallets, such as account balances and transaction history.
- Information we collect through your use of our app, such as your device information and usage data, and your location information if you grant us permission.
- Information we collect to verify your identity and comply with regulatory requirements, such as government-issued IDs and selfies for liveliness checks.
- Information you provide when you contact us for customer support, such as your name, email address, and information about the issue you are experiencing.
- Information we collect to create a bank account with our partner banks for customers.
USE OF PERSONAL INFORMATION
We use the personal information we collect to provide our services and improve your experience using our app. We may also use your personal information for the following purposes:
- To verify your identity and comply with regulatory requirements.
- To provide customer support and respond to your inquiries.
- To send you marketing and promotional communications.
- To prevent and detect fraud and other unauthorized or illegal activities.
- To improve and optimize our app and services.
- To comply with legal and regulatory requirements.
SHARING OF PERSONAL INFORMATION
We may share your personal information with third-party service providers that help us provide our services, such as payment processors and customer support providers. We may also share your personal information with government agencies or other third parties when required by law or to prevent fraud or other unauthorized or illegal activities.
We do not sell your personal information to third parties.
SECURITY OF PERSONAL INFORMATION
We take the security of your personal information seriously and have implemented appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, and use.
RETENTION OF PERSONAL INFORMATION
We will retain your personal information for as long as necessary to provide our services and as required by law. When we no longer need your personal information, we will securely delete or de-identify it.
YOUR RIGHTS
You have the right to access and control your personal information, subject to certain legal exceptions. You can access and update your personal information by logging into your account or contacting us. You can also request that we delete your personal information, although we may be required by law to retain certain information.
CHANGES TO THIS PRIVACY POLICY
We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated privacy policy on our website or through our app.
PARTNER BANK TERMS & CONDITIONS
By creating a bank account with our partner banks through our app, you acknowledge and agree to the terms and conditions of the partner banks. Payjack is not responsible for any issues that may arise from your use of the partner banks’ services, and you should contact the partner banks directly with any concerns or issues.
CONTACT US
If you have any questions or concerns about this privacy policy or our practices, you can contact us at info@getpayjack.com.