Find quick answers to common questions. Whether you’re new or a pro, get the info you need to use Payjack with confidence.
Got questions? We’ve got answers. Explore common queries about using Payjack for payments, transfers, and more.
Payjack is a secure mobile application that allows users to send, receive, and manage money digitally using their smartphones.
Yes, downloading and using Payjack is free. However, certain premium services or bank-related fees may apply.
Payjack is available for download on both Android (Google Play Store) and iOS (App Store) devices and we are working on getting it on App Gallery
Download the app, register using your mobile number and verify your identity using your Ghana card and your facial recognition through NIA. You may also need to link your bank card and mobile money wallets.
Yes, you can, but some features may be limited. To send money, a valid bank card or a mobile money wallet must be linked.
Yes, you can link multiple bank cards, But it’s limited to a finite number of funding sources.
Go to the login screen, select “Forgot Password,” and follow the instructions such as: “Please enter your registered phone number”.
Open the app, select “Send Money,” enter the recipient’s details, the amount, and confirm the transaction.
With Payjack, you can pay for your water bill, buy airtime and data bundles, pay for DSTV, and other Payjack Merchants. Just select the bill type, provider, enter your details, and confirm the payment in-app.
1% for Mobile Wallet transactions and 1.5% for card transactions.
Daily and monthly transaction limits vary depending on your Bank of Ghana issued Know Your Customer (KYC) verification level.
Transfers are typically received instantly.
Tap "Request Money," enter the person's contact information, specify the amount and reason, then send the request. They'll receive a notification and can choose to pay or decline.
Yes, Payjack uses industry-standard encryption and security protocols to protect your data.
Immediately contact customer support to report the issue.
We do not share your personal data without your consent, except as required by law. Please read our Privacy Policy for more details.
Payjack is a secure mobile application that allows users to send, receive, and manage money digitally using their smartphones.
Yes, downloading and using Payjack is free. However, certain premium services or bank-related fees may apply.
Payjack is available for download on both Android (Google Play Store) and iOS (App Store) devices and we are working on getting it on App Gallery
On Payjack, you can perform a wide range of personal and business finance tasks—all through a single, user-friendly mobile app.
Download the app, register using your mobile number or email, and verify your identity using your Ghana card and your facial recognition through NIA. You may also need to link your bank card and mobile money wallets.
Yes, you can, but some features may be limited. To send money, a valid bank card or a mobile money wallet must be linked.
Yes, you can link multiple bank accounts, debit cards, and credit cards. But it’s limited to a finite number of funding sources.
Go to the login screen, select “Forgot Password,” and follow the instructions such as: “Please enter your registered phone number”.
Open the app, select “Send Money,” enter the recipient’s details, the amount, and confirm the transaction.
With Payjack, you can pay for your water bill, buy airtime and data bundles, pay for DSTV, and other Payjack Merchants. Just select the bill type, provider, enter your details, and confirm the payment in-app.
1% for Mobile Wallet transactions and 1.5% for card transactions.
Daily and monthly transaction limits vary depending on your Bank of Ghana issued Know Your Customer (KYC) verification level.
Transfers are typically received instantly.
Tap "Request Money," enter the person's contact information, specify the amount and reason, then send the request. They'll receive a notification and can choose to pay or decline.
Yes, Payjack uses industry-standard encryption and security protocols to protect your data.
Immediately contact customer support to report the issue.
We do not share your personal data without your consent, except as required by law. Please read our Privacy Policy for more details.
Check your internet connection, ensure your account has sufficient funds, and verify recipient details. If the issue persists, contact support.
You can reach us via in-app chat, email [email protected], or call our helpline at 0302739021.
Go to the “History” tab in the app to view all past activities.
Payjack isn’t just another payment app – it’s your all–in–one financial companion.
Join us as we redefine convenience and security in the financial space–because at Payjack, your money deserves smarter management.